客户服务 联系电话 Interactive Brokers Hong Kong Limited（盈透证券香港有限公司）

Prospective clients may access help via the “I have an general inquiry” button below. Other research providers available to all clients include Zacks Investment Research, Morningstar Equity Ownership, Market Realist, 24/7 Wall Street and TheStreet. More than 100 additional providers are also available by subscription. The casual traders who find IBKR Lite appealing will find the Client Portal platform adequate for their trading needs. But both IBKR Lite and IBKR Pro traders seeking something more powerful can now enjoy access to Interactive Brokers’ Desktop Trader Workstation, which is considered one of the best trading platforms available for advanced traders. When I had customer service questions early on in my Interactive Brokers experience I mainly relied on the chat feature in the customer service platform.

As traders gain more experience and look to add professional market data and analytics tools to the mix, more questions and issues may arise. We hope that Interactive Brokers continues to enhance their customer service operations as it is one of the very best platforms that caters to both beginner (IBKR Lite) and advanced (IBKR Pro) traders. For all such trades, a participant in the transaction (“Participant”) must notify IBKR within thirty (30) minutes of the execution of the trade by using the Trade Cancellation Request tool located within Account Management. While requests received via telephone will also be processed, such requests may involve wait times which, in the aggregate, may lessen the likelihood that the petition is submitted in time. Please note that IBKR does not support email communications for this purpose and requests sent through the Help & Contacts link on the website are not intended for matters of urgency.

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It’s aimed at global investors and lets investors trade stocks on more than 80 exchanges in North America, Asia and Europe. IBKR GlobalTrader is also available for both Android and iOS users. Unfortunately, it has received mixed reviews from both groups. For investors looking to trade with a conscience, Interactive Brokers offers an Impact Dashboard, free to all users on Trader Workstation, the Client Portal or mobile apps. The dashboard allows investors to select their personal investment criteria from 13 principles (including clean air and water, LGBTQ inclusion and gender equality).

Do your own research and/or consult a financial professional before investing your money. A master account linked to an individual or organization client accounts. All fees, commission and interest owed to the broker are first sent to the broker’s Master account and then swept nightly to the Proprietary Account for Broker-Dealers. From trade date to settlement date, our Securities Financing solutions provide depth of availability, transparent rates, global reach and automated lending and borrowing tools. Spot market opportunities, analyze results, manage your account and make better decisions with our free trading tools. Award winning platforms for every investor from beginner to advanced on mobile, web and desktop.

IBKR ProServe: Institutional Client Services

Many services have already been restored and the remaining services are expected to be available promptly. BroStocks is a financial entertainment and education web site. All information on this site and in the following post should not be construed as investment advice or a specific recommendation.

You will get an immediate reference number for the ticket, and your question will be allocated to a service agent usually within 2 hours. Where possible, we will also provide an answer within this timeframe, but even if additional research is needed, you will know who is handling your case, and be able to track its progress. For the shortest response time, we suggest you start with IBot. Our natural language-based interface can quickly provide solutions to common issues, and offers “how to” help for popular areas of inquiry, like funds and banking, Client Portal, activity statements, account balances, order entry and much more. Applicants and current clients making changes to their accounts may be required to submit various supporting documents as evidence of their identity and/or address. Logging in to Client Portal and uploading the requested documents is the most efficient method, allowing for fastest processing and approval times.

Support

One of the most common issues customers with lower balances mentioned was inattentive or non-existent customer support. Beyond the huge selection of securities to trade, IBKR wins fans with their extremely low margin rates and reasonable commissions on their IBKR Pro product. That’s right, if you’re coming over from Robinhood, you will have to get used to paying a commission on every buy and sell you make if you want to take advantage of the full range of professional features that the IBKR platform has to offer. When placing your money with a broker, you need to make sure your broker is secure and can endure through good and bad times. Our strong capital position, conservative balance sheet and automated risk controls are designed to protect IBKR and our clients from large trading losses. Interactive Brokers offers phone, email and chat support from 8 a.m.

As exchanges and market centers generally opt not to rule on cancellation requests involving customers of the same brokerage firm, IBKR will, when appropriate, apply the transacting venue’s policy to such requests. Given the highly subjective and varied nature of these policies, IBKR has adopted the policy below in order to provide a level of certainty and predictability for our customers. Existing customers should take advantage of the secure inquiry/trouble ticket system accessible through the Message Center within Account Management. Existing customers may also submit inquiries using the form above, with the response being routed to their Message Center. Urgent or time sensitive questions should never be submitted via this form. Invest globally in stocks, options, futures, currencies, bonds and funds from a

single unified platform .

Put the World in the Palm of Your Hand with IBKR GlobalTrader

The wait time for a representative in a live chatroom was rather long (e.g. more than three minutes), but after they came online, the experience was smooth interactive brokers legit and we received relevant answers. The waiting time on the phone call was around one minute. Our new chat service is accessible via Account Management.